What does "parsing credit" mean?
Every Docparser subscription comes with a certain amount document parsing credits.
Each time a document is parsed for the first time, a certain amount of document parsing credits are deducted from your account.
Click
here to read more.
How many credits points are deducted for one document?
One parsing credit point covers one document with
up to five pages. For documents with more than five pages, more parsing credits will be deducted according to our
parsing credit grid.
How many pages can a document have?
Docparser was primarily designed to handle
"small" documents (Invoices, Purchase Orders, Work Orders, Insurance Forms, ...).
By default, documents are limited to 30 pages. This value can be increased on a case-by-case basis depending on your documents and parsing needs.
What else is included?
All features which are not listed above can be considered unlimited. This includes unlimited parsing rules, unlimited data downloads, unlimited integrations and much more.
We will also be happy to give you a basic training free of charge.
Are there any special requirements?
There are no special requirements. There is nothing to install and you don't need any deep technical know-how for setting up and using Docparser. Moreover, you do not need to do any coding.
Can I speak with someone first?
Absolutely! We are happy to answer all questions you might have. Click
here to contact us and we will get back to you asap.
What about security? Can Docparser be used for sensitive documents?
Yes, Docparser is a secure application and can be used for sensitive documents. We take security and data privacy very seriously and you can find detailed information in our
Security Statement, our
knowledge base and our
Privacy Policy.
Can Docparser be installed on-premise?
Docparser is a cloud-only application and can not be installed on-premise. If you are concerned about data security and compliance, please check out our
Security Statement.
Do you support document parsing of other languages besides English?
Absolutely! Our parsing engine is extracting text data based on the position inside the document. The language of the document doesn't play any role. All text data is then encoded in UTF8 which includes foreign character sets.
How will I be charged and billed?
You pay nothing for the first 30 days. After the free trial, you can select a fitting subscription plan with monthly or yearly payment options.
The default payment method is credit card. Business and tailored subscription plans can also be paid through ACH debits (US bank accounts only) when paid annually.
What happens when I'm running out of document parsing credits?
Whenever you run out of credits, imported documents will be queued up for parsing. Once new credits are available, all previously imported documents will be processed.
What if I need more credits in a given month?
We can add additional parsing credits for you if you need to process more documents than usual in a given billing cycle. If you need only a few additional credits, we usually just hand them out for free. Contact our support staff and we will help you out!
Do you offer annual payments?
Yes, we do! All monthly plans are also available as yearly subscriptions. When subscribing to a yearly plan, you'll get two months for free which equals to a reduction of 16.7%. For Business and tailored yearly plans, we also offer the possibility to pay by invoice.
Can I cancel, up- or downgrade my subscription any time?
You can cancel, upgrade or downgrade your subscription at any time. Once you change your plan, the monthly payment will automatically be adjusted with the next billing cycle. If you upgrade, you can use the additional quota right away.
Do you offer one time payments?
Docparser was primarily designed for customers who need to process documents on a regular basis. Our pricing is therefore based on a subscription model and document credits are reset monthly. Please don't hesitate to
request a quote, if you need to process a bigger batch of documents one single time or expect varying volumes each month.
What type of documents can be processed?
Docparser can extract data from PDFs and scanned documents (PNG, JPG & TIFF). If you upload a scanned document, Docparser will use advanced OCR technology to convert your image file into machine-readable text.
How long does processing a document take?
We are committed to keep the time it takes for a document to get processed as short as possible, even during peak hours. We aim for
less than a minute between reception and finished processing.
You can find our current system status and historical uptime data on our
public status page.
